Privacy Policy

Last Updated: 15 June 2025

1. Our Commitment to Your Privacy

This privacy policy outlines how Positive Throttle ("we", "us", "our") uses and protects the information you provide when you use our website, book our services, or interact with us.

We are committed to ensuring your privacy is protected. Any information we ask for that can identify you will only be used in accordance with this privacy statement. We may update this policy from time to time by updating this page. We recommend you check this page periodically to ensure you are happy with any changes.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Your name, email address, phone number, and postcode.

  • Service-Related Information: Your riding experience level, coaching goals, and bike preference for bookings.

  • NDIS Participant Information: For clients using NDIS funding, we may collect information related to your NDIS plan, goals, and support requirements, with your explicit consent, to tailor our services appropriately. This information is treated with the highest level of care and confidentiality.

  • Technical & Usage Data: Information collected automatically when you visit our website, such as your IP address, browser type, and which pages you visit (see our 'Cookies' section below).

3. How We Use Your Information

We require this information to understand your needs and provide you with a better service, specifically for the following reasons:

  • Service Delivery: To respond to your enquiries, manage your coaching or hire bookings, and provide a safe and personalised experience.

  • Internal Record Keeping: For administrative and billing purposes.

  • Service Improvement: To analyse how our website and services are used, helping us to improve our offerings.

  • NDIS Program Coordination: To work with NDIS participants, their families, and support coordinators to deliver services that meet the participant's specific goals under their NDIS plan.

  • Marketing Communications (with your consent): We may occasionally send promotional emails about new track days, special offers, or other information we think you'll find interesting. You can opt-out of this at any time.

4. Security

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online, including the use of SSL encryption for our website.

5. How We Use Cookies

A cookie is a small file placed on your computer's hard drive that helps us analyse web traffic. We use traffic log cookies to identify which pages are being visited. This helps us analyse data about webpage traffic and improve our website to better suit our users' needs. This information is only used for statistical analysis.

Overall, cookies help us provide a better website experience. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies through your web browser's settings.

6. Links to Other Websites

Our website may contain links to other websites of interest (e.g., track day providers, Motorcycling Australia). Once you use these links to leave our site, please note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites.

7. Controlling Your Personal Information

You have control over your personal information.

  • Marketing Opt-Out: If you have previously agreed to receive marketing emails from us, you may change your mind at any time by clicking the "unsubscribe" link in the email or by contacting us directly.

  • Access and Correction: You may request details of the personal information we hold about you. If you believe any information we are holding is incorrect or incomplete, please contact us as soon as possible, and we will promptly correct it.

  • Third Parties: We will not sell, distribute, or lease your personal information to third parties unless we have your explicit permission or are required by law to do so. Information for NDIS participants will only be shared with authorised support coordinators or plan managers with your express consent.

8. Contact Us

If you have any questions about this privacy policy or how we handle your information, please contact us via the details on our Contact Page.